At Nakha Iraqiya, we are committed to providing our customers with the best shopping experience through authentic Iraqi food and handmade products. We understand that sometimes a return or refund may be necessary.

Return Policy:

  • We accept returns within 14 days from the date of delivery.
  • Items must be in their original condition, unused, and in original packaging.

Non-Returnable Items:

  • Food products cannot be returned or refunded due to health and safety reasons.
  • Used or opened items are not eligible for return.
  • Custom-made or made-to-order items are non-refundable once production has started.

Refunds:

  • Refunds depend on the product type:
    • Non-food items (e.g., handmade crafts): Eligible for a refund after inspection.
    • Food items: Not eligible for refunds.
  • Refunds will be issued to the original payment method or as store credit, upon request.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
  • We recommend using a trackable shipping service.

International Orders:

We accept international orders. However, please note that returns and refunds may take longer to process depending on your location.